Fantasy Angel (Store)
Florida, USA
Due to economy we've had to curb our hours down
New Hours:
New Hours -Closed Sat, Sun and Mon
M--T
Open 10:30-3:00 PM EST
Friday - 9:30-1:30 PM EST
Main Office: FL, USA
Vero Beach, FL 32968
PHONE: 772-453-8773 -Right now, this is Message ONLY line. - Please leave your name, number, reason for calling and an email address for us to get back with you. We will contact you back via email as soon as we can. Usually within two -48 hours. Remember we are closed on weekends and holidays and we close at 3p.m. EST. However, we often answer emails at night and on weekends. Best way to get a hold of us is via email: sales@fantasyangel.net
REFUNDS, CREDITS AND EXCHANGE ADDRESS:
For refunds and exchange address, please email us at: sales@fantasyangel.net so we can give you the proper address to send your merchandise back. Do not send orders back to addresses on invoice without checking with us first. This can cause delays or you may not be able to get refunds, exchanges or credits, at all if sent to wrong place. Refunds and exchanges have to go through certain procedures and depending on what you bought, it may need to go back to a different address than what is on your invoice, plus you may need an RMA number to do an exchange - this is very important or you will not receive a refund or credit, or exchange without this number if you item is sent to the wrong place. Please email us at sales@fantasyangel.net for instructions on how to do an exchange -Please email, you need paperwork and instructions and a RMA or other numbers given to you - you can call, but we cannot do it over the phone. Emailing is the best way. PLEASE DO NOT SEND MERCHANDISE BACK WITHOUT PROPER PAPERWORK _ IF YOU DO, THERE IS A CHANCE, YOU WILL NOT GET YOUR REFUND OR EXCHANGE, IF WE DO NOT GET THE MERCHANDISE BACK - BE FOREWARNED - - JUST BECAUSE YOU SEND IT BACK TO THE ADDRESS ON THE PACKAGE, THIS MAY BE A SUPPLIER OR EVEN AN OLD ADDRESS OF OURS - YOU MUST AND WE REPEAT MUST, GET THE PROPER ADDRESS BEFORE SENDING BACK, DO NOT ASSUME YOU HAVE THE RIGHT ADDRESS!!!! WE CANNOT GIVE YOU THE REFUND IF WE DO NOT RECEIVE THE MERCHANDISE BACK. DO NOT SEND IT TO ANY ADDRESS WITHOUT FIRST CHECKING TO MAKE SURE IT IS THE RIGHT ONE - TO SEND IT TO THE WRONG ADDRESS CAN CAUSE LONG DELAYS IN REFUNDS OR EXCHANGES OR WORSE, FOR IT TO GET LOST AND NO REFUND WILL BE ISSUED IF THIS HAPPENED. WE ARE NOT RESPONSIBLE FOR YOUR PACKAGE IF THIS HAPPENS. WE ARE RESPONSIBLE ONLY IF YOU FIRST GOT PROPER CLEARANCE, PAPERWORK AND RMA FIRST, GAVE US TRACKING OR WE ARRANGED FOR THE PICK UP OF THE PACKAGE FOR YOU, OTHERWISE WE WILL NOT BE HELD RESPONSIBLE FOR LOST OR UNDELIVERED MERCHANDISE SENT BACK TO US UNLESS WE HAVE AUTHORIZED IT FIRST - YOU HAVE BEEN WARNED. IF YOU DO SEND SOMETHING BACK WITHOUT AUTHORIZATION WE WILL LOOK FOR IT, BUT WE CANNOT PROMISE YOU THAT WE WILL FIND IT. SOME PACKAGES GO TO SUPPLIERS OR TO WRONG ADDRESSES AND NEVER MAKE IT TO US. HOWEVER, IF THEY DO GET TO US WE WILL CREDIT YOU, BUT THIS WILL CAUSE SERIOUS DELAYS, SO PLEASE, WAIT UNTIL WE AUTHORIZE RETURNS AND EXCHANGES BEFORE DOING THEM. THANK YOU.
Warehouses in: PA, CA, NJ, FL, NV, USA,...London, UK, & Toronto, ON
WE CANNOT ACCEPT FAX OR PHONE ORDERS AT THIS TIME!
Fax: 888-867-3007
Please contact us before returning anything. These addresses are here merely to help you if you need to look up once you've contacted us about which place you need to return your merchandise. Returning your merchandise to the wrong place, may cause it to become lost and then you will have no proof of return, so please contact us first for proper paperwork to accompany returns.
Please Note: We are on holiday until Tues. Sept 7. Our administrative offices will be closed until this time. However, most of our warehouses will still be shipping during this time. If you have placed an order before August 23, it will probably be dispatched sometime this week or next. If you place an order between Aug. 23 and Sept. 6, there is no guarantee your order will go out until we get back from holiday break. Any administrative dealings will be handled after this time. If you need exchanges or any questions answered, you will have to wait until we are back into the offices on Sept. 6. We will handle all orders and matters in the order they come in and this may take some time once we get back, so we ask for your patience. We will be open and back into the administrative office on the Friday before labor day to take care of any pressing matters, then closed again on the Labor Day weekend and on Monday, Sept. 6, Labor Day. We ask for your patience during this time.
Fantasy Angel is a Division Of Red Orchid Boutique
Hours: M-F Hours: 9 am-3 pm EST
Sat - CLOSED
Sun - CLOSED
Online Store -- Open 24 hours a Day...Best Lingerie on the Net!
Email: For sales: sales@fantasyangel.net -- Or, fill out the form below and usually you will have a response within a few hours, but please allow 1-2 business days.
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